Refund Policy

1. Payment processing

Online purchases are processed by Dodo Payments, our authorized reseller and merchant of record. Dodo Payments handles the payment transaction, applicable sales taxes, receipts, and buyer-facing payment support.

2. Registration credits, billing, and cancellation

New accounts may receive 500 registration credits valid for 7 days. Registration credits are provided separately by XInfoAI and are not a paid-subscription trial. Paid subscriptions begin billing immediately at the price and interval shown at checkout.

Subscriptions renew automatically until canceled. You may cancel through the subscription-management method made available with your purchase or by contacting info@xinfoai.com. Cancellation prevents the next renewal and normally takes effect at the end of the current paid billing period; it does not automatically refund an earlier charge.

3. Refund requests

Refund eligibility is determined under Dodo Payments’ buyer terms, applicable consumer law, and any additional written terms that apply to your purchase. Review Dodo Payments’ current buyer terms at https://dodopayments.com/archive/buyer-terms.

XInfoAI does not currently provide a self-service refund workflow. Where a refund is required by Dodo Payments’ buyer terms or applicable law, use the support link in your Dodo Payments receipt or contact info@xinfoai.com with the purchase email and transaction details. Do not send full card or bank account numbers.

4. Mandatory rights

Nothing in this policy limits cancellation, cooling-off, refund, or other consumer rights that cannot legally be waived. If mandatory law gives you stronger rights, those rights apply.

5. Contact us

Questions about subscriptions, cancellation, or refunds may be sent to info@xinfoai.com.